The USB-C power adapter can become warm during normal use, so be sure to use it in a well ventilated area. If your Mac starts up, check for software updates on your Mac. In some cases, software or firmware updates might be available for your computer that improve communication with your power adapter. If necessary, blow compressed air into the USB-C ports. Make sure that the USB-C ports on your Mac are clean and free of debris. If your Mac laptop charges with a different USB-C cable or only charges when you wiggle or move the USB-C cable, stop using the cable that doesn't work and get your cable and power supply evaluated. Some USB-C cables only support data transfer and won't charge your Mac, so make sure the cable you try supports charging. You can find out if this cable is causing your charging issue by trying another USB-C cable. Your Mac laptop comes with a USB-C cable that charges the computer. If your Mac laptop doesn't charge when using the AC plug (duckhead) with the power adapter, try it with another Apple AC plug, or try using an Apple Power Adapter Extension Cable (sold separately). Your power adapter comes with a removable AC plug that has the blades you insert into an electrical outlet. Learn how to check the AC plug, USB-C cable, and USB-C ports. Check the plug, USB-C cable, and USB-C ports If the spark comes from somewhere other than the blades of the plug, if you experience any damage or discoloration of the adapter, or if you have other concerns about sparking, contact Apple. This is usually normal and can occur when you plug any electrical appliance into a live outlet. Sometimes when you plug the power adapter into the wall, you may see a spark. Look for sparks, discoloration, or damage If your power adapter continues to turn itself off when connected to a known good outlet, take your adapter to an Apple Authorized Service Provider or Apple Store for further evaluation. Plugging the power adapter into an uninterruptible power supply (UPS) or an outlet that's on a different circuit can help. Some possible sources of line noise include lights with ballasts, refrigerators, or mini-refrigerators that are on the same electrical circuit as the outlet you're using. The power adapter automatically shuts off when its built-in voltage protection feature senses line noise from an outlet. If your Mac laptop starts charging after you plug the power adapter back in, this might indicate an issue with line noise (disruption caused by stray electromagnetic signals) from your power outlet. Unplug the power adapter from the wall, wait 30 seconds, then plug the adapter back in: If you're not using a Mac with Apple silicon, reset the SMC. If your Mac still won't charge, shut down your Mac and close the display for 30 seconds, then open the display and try to charge your Mac again. If the power outlet works, connect your USB-C power adapter and try to charge your Mac. Unplug your USB-C power adapter from the power outlet, then plug in a known good device, such as a lamp to confirm it powers on properly. Make sure that you've connected your USB-C power adapter to a working power outlet. Comes in a pack of 2.If your power adapter isn't charging your Mac laptop, unplug the power adapter from the power outlet, wait a few seconds, then plug it back in. No additional driver or installation is required. This USB Type-C easily connects any USB-A device to a USB-C port. Instantly connect any USB3.0/2.0 (male) device to your PC/Laptop’s USB-C port with the Kanguru USB Type C to USB3.0 adapter. Please register your product with Kanguru to help us better serve you with more prompt technical support and warranty services for your product. This product carries a 1 Year limited warranty 2x Kanguru USB Type C to USB3.0 Adapters.The USB Type C adapter is backwards compatible with USB 2.0 and comes in a pack of 2. Supports the USB 3.0 Protocol with data transfer speeds up to 5Gbps. Connect any USB3.0/2.0 (male) device to your PC/Laptop’s USB-C port with no additional driver or software installation required. The Kanguru USB Type C to USB3.0 adapter directly converts a USB 3.0 device so that it can be plugged into a USB-C port.
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